You don’t have to take our word for our excellent service. Take a look at what our customers have to say and judge for yourself!
"Mark Norton has been my "go to" guy for AC work for years. I have probably recommended him to at least a dozen people and he has treated them all well. 100% A+ for Awesome Air and Heat."
"Mark at Awesome Air was extremely professional and honest when laying out my options for me. It was great to be able to call and talk to someone or get a prompt call back. The system his guys installed seems to be working great and cooling the house without issue. If I had to do it all over again I'd go the same route."
"I was very satisfied with the skill and speed of Awesome Air and their contractors that were at my house installing the air conditioner. They explained everything to me and were very professional. They took time to explain what they were doing as they were doing it. They offered me financing options, but thankfully I didn't have to take advantage of them. I was very pleased with the whole process and especially the concern they showed me throughout the process. Thank you Mark and team for all your hard work."
"Great company...did what they said they were going to do and when they were going to do it. They did not try to sell me anything else for more money. They addressed all my comfort concerns as needed and nothing more. After researching other companies, I found out that this company has better credentials than most companies. This company is very honest and knowledgeable in their field. I definitely recommend Awesome Air and will use them in the future to come."
"An expression of thanks to Mark and Pattie and the technicians. They came back many times to resolve problems with a transformer and electronic board. They worked diligently to get it right."
"Awesome Air was diligent in following up with us after the quote. It was obvious they valued the opportunity to gain our business before, during, and after installation. EVERY PERSON in their crew was knowledgeable and pleasant. Their professionalism reflects well on the Trane brand. We would not hesitate to recommend them to friends and family."
"We were very happy with Awesome Air and Heat Service, and will absolutely call them again should we need any repairs or service to our systems, new and old!"
Mary & Jim S.
"It is rare to find a company that provides excellent service, competetive pricing, honesty, integrity, and dependability. However, we experienced those qualities and much more when we found Awesome Air. Mark and Pattie, owners of the company, came to our home and spent considerable time analyzing our needs and then following up with a very reasonably priced bid. However, what really sold us was the level of service they provided before, during and after installation. Mark's crew did an outstanding job preparing and then installing the equipment. We had a very small space for installing one of our units. In fact another company turned down the work because they couldn't manage the small space required to remove and install new equipment. Mark's crew not only did it without any damage to sheetrock, but did it with the highest level of cleanliness and professionalism.
Mark kept us in the loop with updates on progress, and followed up to make sure we had what we needed to do the warranty with Trane following installation.
In thirty years of working with different technical companies, I have never experienced one as professional, competent, organized, and honest as Awesome Air. We will be getting a second heat pump installed in a month, and I look forward to the excellent work Mark and his team will do. I would be happy to talk to anyone who would like a reference on Mark, Pattie, and Awesome Air."
"Awesome Air is simply the best vendor (not just HVAC, but any vendor) we have ever used. We have had them completely redo our systems and they are beyond a doubt the most professional, personable, and competent AC company we have every encountered. We most recently had them increase our intake ducts and once again, the service, personnel, and end product was top notch. We will continue to use Trane, not just because of your reputation, but also because of Awesome Air's."
"Mark and his crew are very knowledgeable and always friendly and prompt. My Trane AC/heat is excellent - keeps my home temp consistent and costs less to operate."
“Mark Norton has my highest praise, & he has earned it. If I have a problem at 10:00 pm – I call; he answers, makes an appointment – asks pertinent questions, shows up on time, or calls and lets us know if he’s running late. None of this “not-knowing stuff” so often occurs with technicians. He is cheerful, knowledgeable, neat, and does an excellent job. Thank you for the opportunity to praise them.”
“Awesome Air performed exceptional work -- they went over and above in resolving the issues I was having with a new heat pump installation. After multiple attempts to get my new installed heat pump system properly heating, Awesome Air resolved the issues that the original company could not. I definitely would recommend Awesome Air for sales, service, and installation.”
“Having decided to replace my two air conditioning units, I solicited bids from three contractors. Each contractor came to my home and submitted a bid. Awesome Air’s bid showed a better understanding of the job by taking into account my air conditioning needs, energy efficiency and cost. Their bid was the best bid. They were flexible on scheduling the installation. They were here when they said they would be. They completed the job in a reasonable time. They left the house so clean that when my wife came home she asked if they had even been here. The units work great. I am very satisfied, and would without hesitation recommend them.”
“Mark with Awesome Air really lived up to the name of the company. He is Awesome and did an exceptional job. He was originally referred by a friend and we have used his services previously. We have also referred him to others. He was prompt, courteous, knowledgeable and fair. I cannot say enough nice things about Mark and the group at Awesome Air!! It is good to know there is someone out there that is still honest and fair, and totally good (exceptional) at what they do.”
"We have been using Awesome Air for nearly 8 years for all of our personal and business needs. We are COMPLETELY satisfied with the service and expertise of Mark Norton. I feel we found a real gem! Thank you for the opportunity to express my delight with Awesome Air.”
“I feel Mark Norton has been honest with me through the entire process of replacing my old A/C. He is very knowledgeable and explained the process. No question was a stupid question. He stands behind his work and is a man of his word. I have recommended him to others. My home is so comfortable with the new Trane and it hardly ever comes on!”
“Mark Norton and his associates were not only honest, they delivered great service, and my husband and I will be using Awesome Air & Heat Service again. Please note the most exceptional experience Mr. Norton gave us was in the customer service and relations department. His people skills rate an A++. Please pass this on to Mr. Norton and thank him for us.”
John & Cindy L.
Awesome Air & Heat Service
P.O. Box 27547
Servicing Austin, Texas and the Greater Surrounding Areas
Hours of Operation
Around the Clock Service